Personalized service
I use customer conversations to understand shopping needs and preferences, then provide guidance tailored to the person in front of me.
J. McLaughlin / Sales Associate
Customer experience,
in person.
I work directly with J. McLaughlin customers through personalized service, clienteling and product knowledge. The role gives me a firsthand view of the questions people bring to a purchase and the information they need along the way.
Explore my experienceMy responsibilities
Turning customer needs into useful guidance
Product knowledge
I explain products and answer shopping questions in clear, approachable language, connecting brand presentation with the information customers need to make a decision.
Clienteling
I use Tulip to message customers and share local-store promotions through SMS and email, choosing channels according to each customer's recorded opt-in preferences.
I work across SMS and email to share local promotions and respond to customers. This experience has strengthened my skills in customer-facing messaging, channel selection and relationship-focused communication.
Connection to digital work
A customer perspective
to bring online
Using Tulip gives me hands-on experience with digital customer communication alongside in-store service. I adapt information for SMS and email and work within customers' recorded communication preferences.
This experience informs how I approach digital content: start with what the audience needs, explain the product clearly and make the next step easy to understand.
At Simply Good Foods, I organized consumer and retail data into usable analysis; at Badger Talks, I created content and maintained digital channels. My work at J.McLaughlin adds direct experience communicating with customers and supporting their shopping decisions.